Service Now Admin Online Training in USA
Introduction to the Service Now Admin:
Learn Service Now Certification Course Online Training in USA Become a certified Service Now Administrator by enrolling into Tech-smart IT training, where you will master the fundamental concepts and advanced features of the Service Now platform. You will learn how to configure and run administrative tasks on the ServiceNow through real-world examples and hands-on projects. You will also get guidance on how to clear the ServiceNow Administrator Certification Exam. Enroll and get certified.

ServiceNow Admin Course Contents
Introduction to Service Now:

What is Service Now?
Why and who can User Service Now
Concept of Cloud Computing in Service Now
Introduction to ITIL Foundation
Navigation and Users
Helpful Portals, Releases
Creating Homepage

Creating Gauges
Define CSS Properties, UI Properties
Change Visibility of Homepage and Banner
Tables, Form, Dictionary

Creating Application , module
Creating Table
Personalizing form and table layout
Creating Section
View
Dictionary Overrides
Reference Qualifiers
Related Lists
Update Set’s creation

Creating an Update Set
Merge update set
Retrieve Update set in another instance
Creating workflow

Workflow editor and workflow scripts
Workflow activities and workflow context
Workflow stages, Transitions
Service catalog management

User of Service catalog, Back and end execution
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items
Importing data in Service Now

Data Sources
XML Report
Transform Maps
Schedule data import
Import sets
Transform Scripts
Data Load automation
User Administration

Creating groups
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user
Email Notification:

Defining a template
Define notification
Email Logs
Introduction to SMTP and POP mail Servers
Trigger email and even
Create SLA & Schedule

SLA Definitions
SLA Properties
Attach SLA to tasks
Create Schedule and child Schedule
Schedules Jobs

Introduction to Scheduled jobs
Schedule job Log
Scheduled reports
Access control List

Create Read, Write and create ACL on table and field Level.
Debug ACLS
Write ACL Scripts
Concept of Privileged system admin
Introduction to web Service:

Introduction to web services
SOAP Messages
Debugging
Personalize users
Debugging business rule
Debugging ACL
Background Scripts

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