SAP CRM Course Content

  • Solution Overview(Introduction)
    • Getting to know mySAP CRM
    • mySAP CRM - The complete solution
    • CRM architecture & Component integration
    • Key capabilities of mySAP CRM
    • Channels of interaction
    • Careers @ mySAP CRM 2007
  • Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
    • Overview of CRM Server Technology
    • Account Management (Business Partner master)
    • Product master
    • Organization management
    • Territory management
    • Transactions processing
    • Items Categories
    • Activity management
    • Partner processing
    • Status Profile
    • Actions
    • Pricing fundamentals (ECC 6.0)
    • Condition technique and pricing procedure determination (ECC 6.0)
  • CRM 7.0 Web UI Configuration
    • Interface Overview
    • IC Business Role
    • Navigation bar Profile
    • Logical Links
    • Layout Profile
    • Technical Profile
    • Component Workbench
  • Marketing
    • Introduction
    • Marketing planning & Campaign management
    • Marketing Calendar
    • Marketing Analytics
    • Segmentation of business partners
    • Segment builder tool
    • Personalized mail forms
    • External list management
    • Product Proposal
    • Lead Management
  • Sales
    • The Sales cycle
    • Opportunity Management
    • Copying control
    • Process in Quotation and Order Management
    • Quotation Management
    • Order Management
    • Special Functions in Quotation and Order Management
    • Visit Planning
    • Contract Management
    • Status Management
    • Transactions processing
    • Partner processing
  • Services
    • Overview of CRM Service
    • Installed Base Management and Individual Objects
    • Service Agreements and Service Contracts
    • Service Plans
    • Service Order Management
    • Product Service Letters
    • Complaints and Returns Management
    • Warranty
    • Case Management
  • E-commerce (Internet Sales)
    • Introduction
    • B2B and B2c scenarios
    • Product catalog
    • Product proposals
    • Top n products
    • Cross selling
    • Up selling
    • Down selling
  • Customer Interaction Center (Web Client)
    • Interaction center overview
    • Framework and components
    • IC Web functions
    • Communication Architecture
    • Creating IC Business Role
    • Configuring profiles of IC Business Role
    • Account Identification Profile
    • Agent Inbox settings
    • Alert Modeling
    • Scripting
    • Category Modeler
  • Mobile Sales
    • Introduction
    • Architecture and setup
    • Administration console
    • Client console
    • Mobile application studio
    • Mobile repository server
  • Middleware
    • CRM Middleware Overview
    • Concepts of Middleware
    • Administration Console
    • Adapter Objects
    • Initial Load, Delta Load
    • BDocs and types of BDocs
    • BDoc Modeler
    • Data exchange between R/3 backend
    • Monitoring and Error handling

QUICK ENQUIRY