SALESFORCE

  • CRM Fundamentals
    • Introduction to CRM
    • Introduction to Sales Cycle
    • Understanding the terminologies of CRM
    • Introduction to SFDC
    • Understanding the workflow of SFDC with a real time example
  • SFDC Basics and Development
    • Understanding the terms in SFDC
    • Introduction to SFDC Editions
    • Creating Objects, Tabs and Apps in SFDC
    • Creating layouts and applying hierarchy
    • Creating roles and profiles
    • Creating workflow rules
    • Creating Tasks and Events
    • Understanding the SFDC admin system
    • Creating relationships between the objects
  • SFDC Advanced Development
    • Invoking Apex
    • Creating Apex Classes and triggers
    • Customization using Apex programming
    • Integration to third party systems using SFDC AP
    • Introduction to Visual Force
    • Creating Visual Force pages
    • Creating Packages
    • Deploying SFDC
    • Using Visual Force in a real time scenario
    • Creating Reports and Dashboards
    • How CRM is useful in Hospitality, Healthcare

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